Payment Policy – Shinenovas
Effective Date: March 20, 2025

At Shinenovas, we strive to provide a secure and convenient payment process for all our customers. This Payment Policy outlines the terms and conditions related to payments made for purchases on our website. By making a purchase from Shinenovas, you agree to the following terms.

1. Accepted Payment Methods
We accept a variety of secure payment methods to accommodate our customers. The available payment options include:

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • Apple Pay (where applicable)
  • Google Pay (where applicable)

All payments are processed through secure, third-party payment gateways to ensure your payment information is protected.

2. Currency
All transactions on the Shinenovas website are conducted in British Pounds (GBP) unless otherwise specified. For international customers, the final amount charged may vary based on exchange rates and any applicable conversion fees imposed by your bank or payment provider.

3. Order Confirmation
After completing the payment, you will receive an order confirmation email. This email will include details of your purchase, including product information, total cost, and estimated delivery time. Please note that this confirmation does not constitute an acceptance of the order but confirms that we have received your payment.

4. Payment Security
We take the security of your payment information very seriously. All transactions are encrypted using SSL (Secure Socket Layer) technology to ensure that your data is transmitted securely. We do not store sensitive payment details such as your credit card number or PayPal login credentials.

5. Authorization and Charges
Once you place an order and initiate payment, the payment gateway will verify your transaction. If the payment is successfully authorized, your order will be processed, and you will be charged the total amount.
In case of payment failure or authorization issues, we may contact you to resolve the problem. If the issue cannot be resolved, we reserve the right to cancel the order.

6. Payment Errors and Adjustments
While we strive to provide accurate pricing, errors may occasionally occur. If an error in pricing is discovered after you have placed an order, we will notify you of the discrepancy. We reserve the right to cancel or adjust orders that contain incorrect pricing. In such cases, we will offer you the option to either accept the corrected pricing or receive a full refund.

7. Taxes and Additional Charges
The prices listed on our website do not include applicable sales tax or customs duties for international orders. Sales tax is calculated based on the shipping address and applicable local tax laws. Any applicable taxes, duties, or other charges are the responsibility of the customer and will be added to the total cost at checkout.

8. Refunds and Returns
Refunds for canceled orders or returned products will be processed in accordance with our Refund and Return Policy. Refunds will be issued to the original payment method used at the time of purchase. Please note that processing times for refunds may vary depending on your payment provider.

9. Dispute Resolution
In the event of any payment disputes, we will work with you to resolve the issue in a timely and professional manner. If the matter cannot be resolved directly, it may be subject to further review or escalation as per the applicable legal regulations.

10. Contact Us
If you have any questions regarding payment options, payment processing, or issues related to billing, please contact us: