Sales Policy – Shinenovas
Effective Date: March 20, 2025

At Shinenovas, we aim to provide our customers with a seamless shopping experience. This Sales Policy outlines the terms and conditions under which we sell our products. By purchasing from us, you agree to the following terms.

1. Pricing and Payment
All prices displayed on our website are in British Pounds (GBP) unless otherwise stated. Prices are subject to change without notice, but any changes will not affect orders that have already been confirmed.
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. Payments are processed through secure third-party services to ensure the safety and confidentiality of your financial information.

2. Order Confirmation
Once you place an order, you will receive an order confirmation email with the details of your purchase. This confirmation does not constitute acceptance of the order but serves as an acknowledgment that we have received your request.
Shinenovas reserves the right to cancel any order at our discretion, including but not limited to instances of pricing errors, availability issues, or suspected fraud.

3. Order Processing and Shipping
Orders are typically processed within 1-3 business days. However, processing time may vary depending on product availability and other factors.
Once your order has been processed, it will be shipped via a reliable courier service. Shipping times and costs are calculated at checkout based on your location and the shipping method you choose.
While we make every effort to ensure timely delivery, we cannot guarantee delivery dates, as these are subject to shipping carriers.

4. Shipping and Delivery
Shipping costs are calculated based on the delivery address and selected shipping method. You will see the total shipping cost before completing your purchase.
Shinenovas is not responsible for delays caused by shipping carriers, customs, or any events beyond our control. If your order is delayed, please contact the carrier directly for updates.

5. Product Availability
While we strive to ensure that our products are always in stock, there may be occasional delays or stock-outs. If a product you ordered is out of stock, we will notify you as soon as possible and offer you the option to either wait for restocking, exchange the product for another, or receive a full refund.

6. Returns and Refunds
We adhere to our Refund and Return Policy, which allows you to return items within 30 days of purchase under specific conditions. If you are eligible for a return or refund, please follow the guidelines in our policy. Refunds will be processed to the original payment method.

7. Cancellations
If you wish to cancel your order, please contact us immediately at contact@shinenovas.xyz or call 070 7142 7135. Once an order has been shipped, it cannot be canceled, but you may return the item under our return policy once received.

8. Customer Support
If you have any questions or concerns regarding your order, shipping, or product, our customer service team is available to assist you. Please feel free to contact us at:

9. Changes to the Sales Policy
Shinenovas reserves the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” It is your responsibility to review this policy periodically to stay informed about any updates.

10. Governing Law
This Sales Policy is governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

By placing an order with Shinenovas, you acknowledge that you have read, understood, and agree to the terms outlined in this Sales Policy.